The latter rating is based on the response to the statement, “My VPN service is a trustworthy service that keeps me safe online and protects my privacy.” And really, it might be the most important thing about a VPN, period. Plus, it topped the ratings itself on a couple of additional measures: satisfaction with technical support (8.7) and trustworthiness (9.1).
Our other Readers’ Choice winner, NordVPN, wasn’t far behind PIA on any of these measures. Performance refers to satisfaction with the protected device’s performance while there’s an active VPN connection, while internet speed refers to satisfaction with the speed of the internet connection while the VPN is running.
PIA earned the highest ratings on five measures: setup (9.4, tied with ProtonVPN and IPVanish), ease of use (9.3, tied with ExpressVPN and IPVanish), reliability (9.2), performance (8.9), and internet speed (8.7). ExpressVPN received an 8.7, which wasn’t far behind, although it did place it fourth on this measure, behind also ProtonVPN, which won a Readers’ Choice Award last year.Īs we always do, we asked respondents to rate their product satisfaction on several other measures. However, PIA and NordVPN also had the best scores for likelihood to recommend at 8.9. Ratings are on a scale from 0 (extremely dissatisfied) to 10 (extremely satisfied). PIA and NordVPN, along with ExpressVPN, earned the highest marks for overall satisfaction in our survey with ratings of 8.8. Read on to see which services they say you should consider, and which to avoid. The good news is that you have a lot of choices and, for the most part, our readers are happy with their products. In this month’s PCMag Readers’ Choice survey, our readers help you sift through the various VPN service providers by rating their satisfaction. But choosing the right service can be complicated. VPN services can protect and disguise traffic on PCs, smartphones, tablets, and even network routers.
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(Read about How to Unblock Netflix with a VPN.)
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In my case, it was so I could watch European bicycle races, but more likely, people are choosing it to watch Netflix content and other streaming video and TV services not available in their location. I purchased the VPN for the same reason many PCMag readers do: So I could access streaming content that wasn’t available in the US. I hadn’t signed up for the VPN service to mask my location, but it’s certainly a welcome benefit. (I didn’t need the VPN to hide me in another country, so I subsequently changed a setting to keep my traffic inside the US.) So I had turned on my VPN service to protect my traffic and my devices. I told them, no, but I was staying in a hotel with unsecured Wi-Fi. While on vacation recently, I received a call from my IT department asking me if I was traveling outside the United States because they were seeing traffic on my account from Romania.
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